I don't have a subscription to Ancestry so I pointed out to the SENKYRIKs that came thru NY Ellis Island. Do you have your ancestors' arrival manifest? It should have a place of birth or last residence. If you do have it, please attach a scan of it so we all can take a stab at the location for you. Technically it is all in LOCATION, LOCATION, LOCATION.
Did you try to request a better copy giving them an explantion as to why?