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Green leaf results not available

Green leaf results not available

Posted: 15 Oct 2013 7:11PM GMT
Classification: Query
Using FTM2014, when I click on a "green leaf" sometimes the resulting search will result in an the message "This Member Tree record is not currently available. It may have been removed or it may not yet be indexed. Please check again later." I am not able to click on the "ignore record" icon. Why? I suggest either those particular results not be included or allow the ability to ignore. Doesn't this make sense to anyone but me? BTW, if I just log in to ancestry without going through FTM and search on the same person, these items do not show up in the results.

Re: Green leaf results not available

Posted: 15 Oct 2013 7:43PM GMT
Classification: Query
This is really a Ancestry issue as FTM is just displaying what Ancestry says to.
The "Not currently Available" may be that the file is being updated and/or the user has deleted the tree and the "Index" has NOT been updated yet.
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