Search for content in message boards

Family Tree Maker 2014 Will not convert file.

Family Tree Maker 2014 Will not convert file.

Posted: 30 Oct 2013 10:21PM GMT
Classification: Query
I have loaded my updated Family Tree Maker 2014.
& also the latest update to it.
But it just keeps coming up with the message that it cannot convert the tree file.
My tree is on the hard disk of the computer & not uploaded to Ancestry.
So I cannot use the 2014 edition??

Re: Family Tree Maker 2014 Will not convert file.

Posted: 30 Oct 2013 10:53PM GMT
Classification: Query
David,
You should work with Ancestry support for help.

Barbara

Re: Family Tree Maker 2014 Will not convert file.

Posted: 30 Oct 2013 11:48PM GMT
Classification: Query
What program made the original version? I can convert the file if needed.

Regards,

Re: Family Tree Maker 2014 Will not convert file.

Posted: 31 Oct 2013 1:44AM GMT
Classification: Query
Which file FTM file are you trying to convert. There are *.ftmb. *.ftm, and *.bkup.

Re: Family Tree Maker 2014 Will not convert file.

Posted: 31 Oct 2013 2:11AM GMT
Classification: Query
Edited: 31 Oct 2013 2:14AM GMT

FTM2014 will:

OPEN files with various suffixes from various programs (some better than others) What is the suffix of the file you are trying to open in FTM? You can see acceptable suffixes at the right side of the file name at the Browse dialog screen.

RESTORE *.ftmb files

It will also MERGE and IMPORT files

PS: I'm not sure what the difference in FTM between OPEN and IMPORT, but try Open first (if the suffix agrees with an acceptable one.) If that doesn't work try Export.

If you are stil having trouble to ancrestry.com and click on Help or call ancestry for assistance.

Re: Family Tree Maker 2014 Will not convert file.

Posted: 31 Oct 2013 2:37AM GMT
Classification: Query
Could I suggest that from your previous version you do a File>Backup and save the .FTMB file

Now in FTM 2014 do a File>Restore, select the saved .FTMB file from your earlier version.

I would expect this to work


John D

Re: Family Tree Maker 2014 Will not convert file.

Posted: 31 Oct 2013 4:34PM GMT
Classification: Query
I have reported this problem to Ancestry Support, Had to hang on the phone waiting for 20 minutes, then a nice lady in Belfast, just told me to try it again in 24 hours. I have also reported my problem to Avenquest, waiting for answer.

Re: Family Tree Maker 2014 Will not convert file.

Posted: 31 Oct 2013 4:35PM GMT
Classification: Query
Family Tree Maker 2012.

Re: Family Tree Maker 2014 Will not convert file.

Posted: 31 Oct 2013 4:37PM GMT
Classification: Query
I have tried all 3 variations, but still get the same message. Reason: Unable to convert file.

Re: Family Tree Maker 2014 Will not convert file.

Posted: 31 Oct 2013 4:40PM GMT
Classification: Query
The file it is trying to convert, is from Family Tree Maker 2012.
I have compacted the file in FMT 2012, I have also tried to restore and import into FMT 2014, but still the same message Reason: Unable to convert file.
per page

Find a board about a specific topic