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FTM Mac 3 crashes when I try to download tree from Ancestry.com

FTM Mac 3 crashes when I try to download tree from Ancestry.com

Posted: 9 Jan 2014 2:01AM GMT
Classification: Query
The program just automatically closes when I try to download my tree from Ancestry.com into Family Tree Maker Mac 3. I JUST DOWNLOADED THE PROGRAM! I can't even start my work.

If anyone has any solutions, please help!

Re: FTM Mac 3 crashes when I try to download tree from Ancestry.com

Posted: 14 Jan 2014 5:03PM GMT
Classification: Query
I have been told by Ancestry.com that this is a known problem, and a big problem at that. As a result, they are pouring resources into a patch and are trying to fix it as soon as possible. Maybe on the optimistic side it'd be available a week or two from now. Open your program every few days to see if you are prompted to download a patch. That's the fix. Pretty intense error!

Re: FTM Mac 3 crashes when I try to download tree from Ancestry.com

Posted: 14 Jan 2014 5:46PM GMT
Classification: Query
There is a separate board for FTM for MAC here:
http://boards.ancestry.com/topics.software.ftmmac/mb.ashx

Re: FTM Mac 3 crashes when I try to download tree from Ancestry.com

Posted: 27 Jan 2014 11:05PM GMT
Classification: Query
Having exact same issue...can't download trees from Ancestry...crashes immediately...software is totally useless!!
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