We'd like to thank all of you for voicing your concerns.
We, and the volunteer admin, have taken your complaints into consideration and we believe we're heading in the right direction. The admin in question has posted on this thread about the appropriate methods for contacting her and other admins and her explanations for moving or deleting post. We agree that if there is an issue with an admin that it isn't appropriate to post on the board or on another board. Such threads, unfortunately, result quickly into name calling and insults. That is why we've removed the rest of this thread. The appropriate way is to use the Board Information link on the board to email the admin. If you feel your concern isn't being heard by the admin then you need to email us at firstname.lastname@example.org
. We generally get back to you within three days (holidays and weekends extending response time slightly).
With regards to the DNA boards. We've added new categories to help focus thread conversations. It is our hope that this will help the community as a whole have a specific place to go to discuss the test they've taken instead of one big board where topics can get lost in the traffic. The whole point of the boards is to foster communication and cooperation between all of our members. So our admins try to keep posts strictly on subject to help the discussion go along. We're fine with comparing products but if the admin feels that a post is becoming too much like an advertisement they may remove the post. We encourage you to continue to discuss the tests on the boards and would like to remind you that we're always open to creating new boards on specific DNA topics such as a board for those that have a specific marker in their results. You can request a new board through the Request New Board link at the bottom of every message board page.
Please continue to address any specific concerns first with the admin of the board and with us privately through email. We are all a community and we at Ancestry.com love how active you all are in researching and helping each other solve problems. Please also remember that many Technical Support specific questions are best answered by calling Ancestry.com Support.
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