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new error message using safari (ipad) on DNA matches

new error message using safari (ipad) on DNA matches

Posted: 15 Nov 2012 5:53PM GMT
Classification: Query
I have just started getting error messages when I look at a DNA match.."undefined is not a function" on my ipad which uses the safari browser (all fine on my desktop with IE browser). Anyone else having this problem? Seems like it just happened; perhaps something happened in system adding new tools. Only happens when I try to look at a DNA match, won't show surnames or anything else..just name of match and some basics like # on tree, option to look at full tree. I'll contact customer services, but wanted to check if others having this experience

Re: new error message using safari (ipad) on DNA matches

Posted: 16 Nov 2012 8:54AM GMT
Classification: Query
Yes, same problem here on iPad. Really annoying as I've just got the email that my DNA test results are available, but I can't view them.

Ancestry, is this being fixed urgently? I can't view my DNA matches.

Re: new error message using safari (ipad) on DNA matches

Posted: 16 Nov 2012 4:26PM GMT
Classification: Query
Looks like they fixed it this morning...let's hope it holds
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