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Downloading GEDCOM file from Ancestry tree

Downloading GEDCOM file from Ancestry tree

Posted: 15 Oct 2013 12:37AM GMT
Classification: Query
Edited: 15 Oct 2013 1:35AM GMT
I've tried this several times. I click the green "export tree" button. I appears to be working...I watch the percent of completion as it is apparently creating the file. Then it's done and the button appears to download.

I click download, it appears to be doing something for a few seconds and then nothing happens...it just returns to the original export tree button.

Re: Downloading GEDCOM file from Ancestry

Posted: 15 Oct 2013 1:23AM GMT
Classification: Query
Past experience indicates that resolution will require a telephone call to technical support.

Re: Downloading GEDCOM file from Ancestry

Posted: 15 Oct 2013 1:36AM GMT
Classification: Query
Edited: 16 Oct 2013 4:58AM GMT
Ok, thanks. Email support is awful. All you ever get is a canned response. However, I have found that once I get someone on the phone, I've always gotten a pleasant and helpful person
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