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Ongoing Issues with "MergeFamily"

Ongoing Issues with "MergeFamily"

Posted: 31 Aug 2013 1:42PM GMT
Classification: Query
I often have issues when trying to "merge" results into a person (see screenshot)
http://trees.ancestry.com/pt/MergeFamily2.aspx?ssrc=...

I see an error in my JavaScript console (see screenshot)
In the html source I see reference to an error page (not sure if that's always there and it's just shown/hidden when necessary).

This happens to me on a regular basis: Chrome (Mac), Safari(Mac), Firefox(Windows). Clearing cookies does nothing. To me this is an ancestry.com issue and wish it would be resolved as it has happened frequently over the last month.

Jim
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Re: Ongoing Issues with "MergeFamily"

Posted: 31 Aug 2013 1:53PM GMT
Classification: Query
Edited: 31 Aug 2013 1:55PM GMT
Many of the collection db's only work with "beta" review/merge. You're most likely getting the error alert because you're using the old review/merge.

Re: Ongoing Issues with "MergeFamily"

Posted: 31 Aug 2013 2:04PM GMT
Classification: Query
Thanks, that was it! Once I clicked the "Try Now", I got the beta view and was able to merge. I appreciate the quick response and help.

Jim
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