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One Great Family (OGF), is a rip-off.

One Great Family (OGF), is a rip-off.

Posted: 21 Feb 2010 5:46AM GMT
Classification: Query
I subscribed for the monthly plan. Since I had not really applied my self I extended my membership by buying the plan at a discount price, They debted my credit card account each month without sending an email bill and they continued until I discoverd the charges. Then while trying to fix this problem I could not find an email address or phone N#. Clicking on contact took me to another page telling me to email my complaint or I could leave a message...Try as I might I never spoke to a person in charge only to very rude operators, whose answers to questions they weren't preparded to answer,hung up or refused to answer my repeated phone calls...everybody screens calls, but during work?! Ultimately, my bank notified that there were 3 maybe 4 deposits to my account which were sent directly to my bank. The remaining too many months were GIVEN as in YOU WILL ACCEPT THESE, as free monthly extensions, which I have lost count of. This company, in my opinion is a real bottom feeder building their swindling compnay on the backs of lay genealogists who do genealogy for a hobby and perhaps would rather not be $ scammed in this manner. To date no one person has contacted me. It would have been a better idea to give me my money back(the lack of which indicated to me that they didn't have enough money to give back) and let me go on my way. For as many times as I have offered criticism to companies, I have normally remembered something nice for me to relay to their superiors on the primise that when you are good you are very good!

I have deleted the very few files that I had uploaded on OGF. All of the info OGF said they "found" was already reported by me to my ancestry a/c, other information came from"free" sites such as SSDI; which again, I had found.

Again in my opinion....don't throw good money after bad by subscribing to OGF. I have been researcing for 18 years or so. I am a bit more experienced that the averege Joe the Plumber that comes out from under the sink and I got taken, so becareful with whom you hook up with....You don't need to hook up with Madam so and so from Nigeria who has a couple of million to share with you....all you have to do is watch out for our own home grown sacmmers

Re: One Great Family (OGF), is a rip-off.

Posted: 21 Mar 2010 4:27PM GMT
Classification: Query
Yikes! Thanks for the warning. I'll definitely be more cautious knowing that there are certain scams out there.

Re: One Great Family (OGF), is a rip-off.

Posted: 21 Mar 2010 8:22PM GMT
Classification: Query
I found out the hard way...do not be tempted to sign up on a per use, per unit, per month plan. My own success has been built on the use of recognized entities such as ancetry, rootsweb, and historical societies. Never once did ONG offer me sommething that I had not already found and posted and when they did it was information of recent family history. Good Luck with your reasearch!

Re: One Great Family (OGF), is a rip-off.

Posted: 10 Mar 2011 2:32PM GMT
Classification: Query
Tell me how to contact them, my bank refuses to stop payment. I cannot even log into the account to remove
my banking information. No one returns my emails or calls.
Did anyone contact the Better Business Bureau.

Re: One Great Family (OGF), is a rip-off.

Posted: 10 Mar 2011 4:27PM GMT
Classification: Query
You need to write a letter to your bank ordering them to stop payment and you need to write OGF a stern letter ordering them to stop billing you. Contact the BBB and post on Facebook and let companies who allow OGF to sponseor them know of you difficulties. The only way I got them to stop was constantly calling until I got through to them and I also notified my bank of the ripoff. Getting them to stop was nerve wracking but it worked.

Re: One Great Family (OGF), is a rip-off.

Posted: 18 Jul 2011 3:15PM GMT
Classification: Query
Edited: 18 Jul 2011 3:15PM GMT
Surnames: Smith
Well I must be gulible too as they did the same to too and that I recently cancelled on 8 july 2011,as i did the free trial on the 7 july 2011.What with numerous form sending of complaints,nothing has been resolved and today is the 17 july 2011.I thought I might have put the wrong username and password down so ask them to send it to me,but found when they sent it back my password for my e-mail was exposed,instead of leaving it blank so i could fill it out myself.By doing that they have breached the privacy act,and by not letting you cancel your subscription straight away is also a violation too.Buyer beware.I intend to take them to court through this,as they must also know your vsa card details too,which is very frightening.

Re: One Great Family (OGF), is a rip-off.

Posted: 18 Jul 2011 9:30PM GMT
Classification: Query
Be sure to post this story on facebook, too! They are a mess. Also, I send the information to every site on which they advertise. A comment or 2 about going to the Federal Complaint Board on businesses and the BBB will help, too!

Re: One Great Family (OGF), is a rip-off.

Posted: 18 Jul 2011 9:55PM GMT
Classification: Query
Surnames: Smith
Yes I agree,because if they can e-mail your secure password back to you,it means that they can get into your bank account and other so called secured cards.We have TV programme running here,called Fair Go,and they are run by top Lawyers,Business Men and Consumer Report mainstream.They are excellent,because they help out all people who have been ripped off no matter what colour or greed the people are.I am going to take my case to them,and if there are anyone out there from New Zealand or abroad that have been ripped off by OneGreatFamily.com,be free to jump on the bandwagon and voice their opinion in writing,as i have kept all my correspondence.Also it would good if someone could provide an actual mailing address (hence office premises) as it wwould be a great help too.I am going to ring Fair Go as soon as I get off here. Thanks

Re: One Great Family (OGF), is a rip-off.

Posted: 19 Jul 2011 2:44AM GMT
Classification: Query
As I remember, I emailed them and had a hell of a time trying to get them to answer phone calls and when they did it was a cryptic reply and rude, too. They would not give me my money back and extended my "subscription" to cover the time they claimed I was owed. There did not seem to be a place of business at that time other than Utah, USA. I willl check my old emails for clues.

Re: One Great Family (OGF), is a rip-off.

Posted: 19 Jul 2011 2:51AM GMT
Classification: Query
This is a reply to an email I sent to :

Thank you for your recent email to Ted MacMahon regarding “One Great Family.” We are aware of the concerns that you noted and you should be pleased to know that NEHGS has never done business with, nor promoted “One Great Family.” If you have seen NEHGS associated with One Great Family, it was done without our knowledge. If you have encountered or encounter again information regarding a link or promotion, please do let me know.



Once again, thank you for your message. Best of luck in your research.



Best regards,

Ryan Woods



--------------------------

Ryan J. Woods

New England Historic Genealogical Society (NEHGS)

101 Newbury Street

Boston, MA 02116

Cell 857-998-2219

Office 617-226-1205

Fax 617-536-7307

www.NewEnglandAncestors.org

NEHGS collects, preserves, and interprets materials to document and make accessible the histories of families in America.

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