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Cancellation ? refund

Cancellation ? refund

Posted: 12 Oct 2012 10:06PM GMT
Classification: Query
I use Ancestry.com and when I accessed the One Great Family.com site to try and cancel and request a refund. There is not a number to call and I can not tell if the request went through and how to request a refund. Also it seems that this site is also connected with another call RecordsBase.com that also has charged me and I am having the same problem with them.

Re: Cancellation ? refund

Posted: 13 Oct 2012 12:21AM GMT
Classification: Query
Edited: 13 Oct 2012 12:24AM GMT
I'm a little confused. Are you trying to cancel your subscription to Ancestry.com or OneGreatFamily? Ancestry.com is not affiliated with OneGreatFamily. Ancestry's parent company is The Generations Network.

http://corporate.ancestry.com/press/press-releases/2007/10/t...

There is a thread on this board about OneGreatFamily:

http://boards.ancestry.com/topics.researchresources.genealog...

Several posters have offered suggestions on how to cancel your account. Good Luck

I found this at the OneGreatFamily web site:

To contact OneGreatFamily Customer Service, please fill out the following form. Or you can also call our Customer Service helpline at 1-877-643-8733 between the hours of 9:00 am to 5:00 pm, Monday thru Friday. (Mountain Time).
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