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Help needed to download .GED from Ancestry - AppleMac

Help needed to download .GED from Ancestry - AppleMac

Posted: 17 Dec 2012 9:04PM GMT
Classification: Query
Hi... Help with Macs?

When ever, and how ever, I try to download my tree on ancestry.co.uk to a .ged file, it saves it as .ged.rdp (rdp = remote desktop protocol).

When I download from ancestry, I have tried just clicking on the 'Download your GEDCOM file' button, and I have also tried Ctrl clicking the button and selecting 'Download Linked File As'. Both have the same result of saving the file as .gedrdp

When I Ctrl click on the 'Download Linked File As' button, the only options available from me are:
Open Link in New Window
Open Link in New Tab
Download Linked File
Download Linked File As...
Add Link to Bookmarks...
Add Link to Reading List
Copy Link
Inspect Element
Add to Reading List
-None of these sound like what I need to me???

If I try to simply change the file name of the downloaded file from .gedrdp to .ged, it simply changes back again.

My software (of course) doesn't recognise/open the .gedrdp file.

Can anyone tell me what I'm doing wrong? Thank you for your time

Claire
Attachments:

Re: Help needed to download .GED from Ancestry - AppleMac

Posted: 17 Dec 2012 9:08PM GMT
Classification: Query
What genealogy software are you using on your machine?

Re: Help needed to download .GED from Ancestry - AppleMac

Posted: 17 Dec 2012 9:18PM GMT
Classification: Query
Hi, thanks for the reply.

I'm using Heredis which has never been a problem before. But also, I've never had this problem with the downloaded file ending in .ged.rdp before I've even needed my tree software.

I imagine that the problem is with the way I'm downloading it rather than my tree software...?

Thanks.... C

Re: Help needed to download .GED from Ancestry - AppleMac

Posted: 18 Dec 2012 1:17PM GMT
Classification: Query
I couldn't find anything by searching the web. You might want to contact Ancestry for help. Good luck.

Re: Help needed to download .GED from Ancestry - AppleMac

Posted: 18 Dec 2012 2:55PM GMT
Classification: Query
I appreciate that you looked for me, thank you.

Re: Help needed to download .GED from Ancestry - AppleMac

Posted: 18 Dec 2012 7:28PM GMT
Classification: Query
The problem was using the browser Safari.

When I tried again using Google Chrome it worked fine.

I'm just putting this online in case anyone else has the same problem.x

Re: Help needed to download .GED from Ancestry - AppleMac

Posted: 18 Dec 2012 8:52PM GMT
Classification: Query
Glad you figured it out!
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