I got the same runaround about contacting Nova and instead wrote to both firstname.lastname@example.org
. I received a prompt reply (i.e., within 2 days) and the resolution I requested. This was back in November 2012 and I was writing about the prior version at the time. I was specific about the problem, who I had spoken with at their help desk and also forwarded a copy of my receipt from the original software download. The courteous response and resolution I received resolved my frustration and the dissatisfaction I was feeling with the company. I just wish they would get the word out to their help desk about how to handle this situation for their Mac customers. BTW, I received an equal value extension on my subscription as opposed to a refund which is the resolution I requested.