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Ancestry app freezes on IPhone and iPad

Ancestry app freezes on IPhone and iPad

Posted: 29 May 2013 6:13PM GMT
Classification: Query
Edited: 29 May 2013 6:14PM GMT
Does anyone else have this problem? Using the special Ancestry App for either the iPhone or iPad, it frequently freezes so that touching any button has no effect. The only remedy is to get out of the app and go to the home screen on the device. When I choose the app again nothing happens but after a while it returns to the home screen. This time if I choose the Ancestry app again the little timer shows for a while and finally it opens the app and I can continue. However sometimes this happens over and over again and is very annoying. This happens for me both on the iPhone and iPad

Re: Ancestry app freezes on IPhone and iPad

Posted: 21 Jun 2013 4:18AM GMT
Classification: Query
Yes, it's happening exactly the same for me and everything support has told me to do hasn't worked. It use to work perfectly but when they did the changes with the pictures it started freezing all the time on my ipad2. I wish they could tell me how to fix it.

Re: Ancestry app freezes on IPhone and iPad

Posted: 4 Jul 2013 10:36PM GMT
Classification: Query
I finally got their attention on this and they discovered their problem. They have promised me that it will be fixed in their next software update. Lets keep our fingers crossed.

Re: Ancestry app freezes on IPhone and iPad

Posted: 30 Jul 2013 9:29PM GMT
Classification: Query
I also have had the same problem. I hope they get it fixed. It is very annoying. Glad to know there are others with this problem.

Re: Ancestry app freezes on IPhone and iPad

Posted: 1 Aug 2013 6:08AM GMT
Classification: Query
It's driving me crazy. The leaves flap for a second and then they freeze. I really wanted o use this at a family reunion this summer. I can't move from one ancestor to another.

Re: Ancestry app freezes on IPhone and iPad

Posted: 8 Sep 2013 12:03AM GMT
Classification: Query
I have the same problem. I usually go do something and come back in after a few minutes and it has released, sometimes. They really need to fix it.
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