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Ancestry DNA Match Ethnicity Blank today

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Ancestry DNA Match Ethnicity Blank today

hamulpajun  (View posts) Posted: 17 Jan 2013 3:25AM GMT
Classification: Query
Edited: 17 Jan 2013 1:08PM GMT
In the last few hours, DNA Match ethnicity section is blank. No information - just a grey block. Doesn't seem to be issue with my computer.

Re: Match Ethnicity Blank today

rln3643  (View posts) Posted: 17 Jan 2013 4:11AM GMT
Classification: Query
I'm having the same problem. Even old matches that I had checked and noted the ethnicity are blank. Glad to know it's not just me. It suggests that Ancestry must be up to something new.

Re: Match Ethnicity Blank today

sherburl  (View posts) Posted: 17 Jan 2013 12:59PM GMT
Classification: Query
"It suggests that Ancestry must be up to something new". I agree. In the meantime, if you highlight, copy, and paste the ethnicity "block" into a "note" or document, all of it will show.

Re: Match Ethnicity Blank today

carolwarner8639  (View posts) Posted: 17 Jan 2013 4:19PM GMT
Classification: Query
I tried to copy/paste in word & excel but didn't get the ethnicity breakdown. Couldn't get the "box" to highlight before the copy though only the words.

Re: Ancestry DNA Match Ethnicity Blank today

fredlonsdale  (View posts) Posted: 21 Jan 2013 6:20PM GMT
Classification: Query
Same thing happened to me. It first occurred on the date of your posting and has not been restored since.

Re: Match Ethnicity Blank today

fredlonsdale  (View posts) Posted: 21 Jan 2013 6:33PM GMT
Classification: Query
The copy and paste did not work for me. ;-( I just get a copy of the visible text.

Re: Match Ethnicity Blank today

sherburl  (View posts) Posted: 21 Jan 2013 7:00PM GMT
Classification: Query
There's another thread on here about this problem. Others said that copy and paste does not work for them either and suggested changing to "landscape view" or right-clicking the box and then selecting "print preview". Neither worked for me but have worked for others, so you might try. I wish they'd just fix it!!!

Re: Match Ethnicity Blank today

Smilebird  (View posts) Posted: 21 Jan 2013 7:12PM GMT
Classification: Query
Mine just shows "Shared Ethnicity" for all matches. We are going backwards on the available information. Don't know why this is? Some kind of legal challenge? Upgrading the way matches are shown?

Re: Match Ethnicity Blank today

rln3643  (View posts) Posted: 21 Jan 2013 7:18PM GMT
Classification: Query
I hope it means that they are revisiting our ethnicity breakdowns, which most of us feel are faulty. But I'm not sure that's it, because my personal ethnicity still shows, just not that of my match, and therefore not anything shared.

Re: Match Ethnicity Blank today

sl_kelly  (View posts) Posted: 21 Jan 2013 7:28PM GMT
Classification: Query
I think it's nothing more than a display glitch. When I viewed a match on my phone yesterday, it displayed the info. But I don't see it in from the PC. I tend not to pay attention to it when I'm comparing matches, so I haven't really missed it.
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