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Can't print

Can't print

Posted: 6 Jun 2013 3:58AM GMT
Classification: Query
I am trying to print an Ocean Arrivals form for my GGgrandfather. I click on the print button, choose the options I want and I get the message: Best printed with your printer set to portrait in its print preferences.
I have never ever had to change any of the print preferences before and when I do print documents they print in portrait anyway so why would I need to do this now? I click Continue and nothing happens.
I used to be able to print from ancestry.com without this palaver so what has happened?

Re: Can't print

Posted: 6 Jun 2013 12:25PM GMT
Classification: Query
You will receive different instructions depending on the size of the arrivals record. I just tested with several different ones. Some records spread across 2 whole pages and are very large.

You will also receive different instructions depending on which viewer (basic, advanced, interactive) you are using.

Unless you have a large format printer, you may not be able to read anything on the printed copy.

You will probably have better success by saving the record to your computer first and cropping away the excess, then printing.

Re: Can't print

Posted: 6 Jun 2013 1:59PM GMT
Classification: Query
Thank you but I already tried saving to my computer and I have no idea where it has saved to.
In the past I was able to print even when the document was larger than one page.

Re: Can't print

Posted: 6 Jun 2013 2:11PM GMT
Classification: Query
Edited: 7 Jun 2013 10:45PM GMT
If you are using the interactive viewer, there have been some issues reported with "saves" going directly to the download folder, without the option to change the save location.

What browser are you using and what system (Windows/Mac and version)?

I can try to replicate and help you, if you like. Probably better to contact me off-board. [Edit to remove email address since OP has not responded.]

Ann
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