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Family Tree Maker 2012 Sync problems

Family Tree Maker 2012 Sync problems

Posted: 15 Sep 2012 2:27AM GMT
Classification: Query
Okay I have tried to sync my tree in FTM 2012 to Ancestry five or six times now without success. My media in FTM consists of 3809 named Media files.
I have been in contact with FTM support who seem to not know what is causing this, but again today we tried several different ways, without success. My Media files after uploaded and snyc turn into 'Image ##;s and without my media named files. Seems that most of my Media about 80% showed up with an icon named Story. Then I get all kinds of inquires about the Story which is posted on someone in my tree. My Obits, Weddings, births, military files turned into Story, not Obit. It was a mess. This was after downloading a Gencom file from FTM to Ancestry. I have never had much luck with the Gencom files. Glad that I backup my data daily. Anyhow, I have since deleted my Ancestry trees until this is fixed. I ask support several times if we would be notifyed when this is fixed but did not get a straight answer.
Very Frustrated but will wait for a fix.

Re: Family Tree Maker 2012 Sync problems

Posted: 15 Sep 2012 3:36AM GMT
Classification: Query
Edited: 15 Sep 2012 3:38AM GMT
I suggest you upload the "old-fashioned" way - In the Websearch Workspace, click on the share button in the upper right.

If you are an active researcher, replace the ancestry file once a week/month and delete the old one.

There are way too many complaints about the sync process for me.



Re: Family Tree Maker 2012 Sync problems

Posted: 15 Sep 2012 2:49PM GMT
Classification: Query
In FTM 2012, Tools, Options, General, make sure that "Use Caption instead of filename for media display" is checked, to keep your Captions.
Attachments:

Re: Family Tree Maker 2012 Sync problems

Posted: 3 Oct 2012 8:13AM GMT
Classification: Query
I had problems for a while, but up until taking the last update I have been syncing with no problem. I have 6783 people in my file. Something in the last update has caused the problem! I will try again over the next few weeks before resorting to starting the upload again!

Re: Family Tree Maker 2012 Sync problems

Posted: 9 Oct 2012 3:25PM GMT
Classification: Query
I have same problem with sync after latest update.

Re: Family Tree Maker 2012 Sync problems

Posted: 10 Oct 2012 3:25AM GMT
Classification: Query
I talked to a rep today and they are having a problem with the snyc in FTM and the developers are working on it so just be patient. They will work it out.

Re: Family Tree Maker 2012 Sync problems

Posted: 10 Oct 2012 4:40PM GMT
Classification: Query
Thank you, I look forward to being updated on this.

Re: Family Tree Maker 2012 Sync problems

Posted: 13 Oct 2012 9:34PM GMT
Classification: Query
I am about ot give up on the software completely! It is making duplicates sources and people taking too long to do a research! I am going to stick with online only. Use the software just for need to do and keep unlinking and relinking I don't know what to do this is wasting my time.

Re: Family Tree Maker 2012 Sync problems

Posted: 14 Oct 2012 4:33AM GMT
Classification: Query
I agree completely. My FTM is so slow since syncing and each entry which I do, to go to the next step, FTM freezes up for a few seconds. I realize that it is important to display family files om Ancestry, but test the software and get the bugs out of it before releasing it. It took me several years to convince me to post my tree online, then when I did, I have to admit was a mistake and complete waste of time, FTW has not worked correctly since. I know, and the support line knows, that I have been on the phone way longer then then usual. I would estimate about twenty hours and still no fix. I have left my computer run for 18 hours straight to get the media loaded and it still was not loaded after this time. Major problems with this software. When will we get the magic fix??? I am very seriously considering dropping FTM for another genealogical software.

Re: Family Tree Maker 2012 Sync problems

Posted: 14 Oct 2012 8:44AM GMT
Classification: Query
agreed. So in doing your research do you guys use icon as thumbnail pictures if so, how do you use it?
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