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FTM 2012 will not open

FTM 2012 will not open

Posted: 9 Oct 2012 10:30PM GMT
Classification: Query
Program will not open on laptop (have followed all updates - has been on computer since last winter). Two days ago was fine. Opens fine on other computers in house - so I know it isn't corrupt files. Have examined config files, did a defrag. Tried the repair on the install disk, and uninstalled - reinstalled. Still will not open. All other programs on computer open fine including an older version of FTM. Don't know what to do from there. Very frustrating
Patty

Re: FTM 2012 will not open

Posted: 10 Oct 2012 12:33PM GMT
Classification: Query
Which operating system and what error reports?

Re: FTM 2012 will not open

Posted: 10 Oct 2012 4:45PM GMT
Classification: Query
Windows 7. No error reports - it never gets that far

Re: FTM 2012 will not open

Posted: 10 Oct 2012 5:22PM GMT
Classification: Query
Edited: 10 Oct 2012 5:24PM GMT
Seems to me:

1) Computer problem - see your local geek

Or


2) A problem with the install. Do you install from a CD/DVD? Can you operate other CD's or DVD's in that drive? Maybe call support for a new disk? Or, did you download it? If so, can you re-download the install?

Re: FTM 2012 will not open

Posted: 10 Oct 2012 5:33PM GMT
Classification: Query
Have you tried restarting your laptop?

Remember that a lot of laptops do not shut down but go to sleep or standby.

It needs to completely powered down and then fired back up.

If one has a hung copy running, then it will never start until the hung copy is cleared. The only real way to makes sure that it has been cleared, is to do this power down, and restart. Then after a restart, go to "Task Manager" (Ctrl=Alt-Delete), then look to see what applications, process and services are running. Make sure that Family Tree Maker is NOT listed.

Re: FTM 2012 will not open

Posted: 10 Oct 2012 6:24PM GMT
Classification: Query
Have you checked in Eventvwr for fault reports?

(Control Panel, Administrative Tools, Event Viewer)

Re: FTM 2012 will not open

Posted: 10 Oct 2012 8:47PM GMT
Classification: Query
listed in error several times. don't know how to fix this

Re: FTM 2012 will not open

Posted: 10 Oct 2012 8:48PM GMT
Classification: Query
this was from a cd. It happened before the re-install.

Re: FTM 2012 will not open

Posted: 10 Oct 2012 8:48PM GMT
Classification: Query
been there - done that -still same result

Re: FTM 2012 will not open

Posted: 11 Oct 2012 3:04PM GMT
Classification: Query
2PLMS,
Your profile states that you are in Washington, USA.
Where in Washington are you?
We may be able to find someone that can contact you and work with you face to face.

I am in Renton, WA.
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