Search for content in message boards

Trying to download a tree from Ancestry.com to FTM

Trying to download a tree from Ancestry.com to FTM

Posted: 3 Nov 2012 9:10PM GMT
Classification: Query
I'm on the Plan, New Tree tab in FTM and have selected "Download from Ancestry." The list of my online trees appears, but FTM is telling me "no action available" instead of letting me download. I've tried to logout/login and refresh to no avail. Please help! :(

Re: Trying to download a tree from Ancestry.com to FTM

Posted: 3 Nov 2012 9:20PM GMT
Classification: Query
Edited: 3 Nov 2012 9:28PM GMT
In playing around, I did find I could UNcheck "link with Ancestry" to get the tree to download. However, this defeats my purpose! I need to re-link my FTM tree to ancestry!

Re: Trying to download a tree from Ancestry.com to FTM

Posted: 10 Nov 2012 3:22AM GMT
Classification: Query
Once a tree is unlinked between FTM and Ancestry.com, it cannot be re-linked. You have to re-download your tree to FTM, or upload a new tree to Ancestry.com.
See http://ancestry.custhelp.com/app/answers/detail/a_id/5375 and http://ancestry.custhelp.com/app/answers/detail/a_id/5390/re...

Barbara

Re: Trying to download a tree from Ancestry.com to FTM

Posted: 10 Nov 2012 3:39AM GMT
Classification: Query
It sounds like FTM thinks the tree is already linked. Was it previously linked or is this a first time download/link? If it was previously linked, you may need to tell FTM to unlink the tree first.
per page

Find a board about a specific topic