Search for content in message boards

Internet Connection Not Available

Internet Connection Not Available

Posted: 29 Sep 2011 4:18PM GMT
Classification: Query
Upon opening FTM for Mac this morning, I find that I cannot go online. "Internet connection not available" is the message, even though I am connected. I've never had any issues of this type with FTM, although I did have to use the workaround in order to register the software.

I'm running this on an iMac with Mac OS X Lion. I've been able to go online with FTM since upgrading to Lion. My firewall was off, so that is not the problem either. Any other ideas?

Kathy

Re: Internet Connection Not Available

Posted: 29 Sep 2011 5:43PM GMT
Classification: Query
Edited: 29 Sep 2011 5:59PM GMT
What is your status* in FTMM's Web Dashboard?

*your ancestry username*..... *Options* *Log/on/out*

Registering your software and Activating your Ancestry Subscription are two different things. Activating you Ancestry subscription automatically registers the software. You don't need to log on and off in the FTMM program. Just quit the program when you done working with it, next time you start the program, it automatically goes on-line.

>>Internet Connection Not Available<<

Do you have an internet connection? Test you connection by browser surfing around. Sometimes there are temporary downtimes with an internet connection, you may have hit one at the time you fired up FTMM.

Re: Internet Connection Not Available

Posted: 29 Sep 2011 6:59PM GMT
Classification: Query
Web dashboard status: [No Internet Connection. There is no connection to the Internet or a firewall is preventing Family Tree Maker from accessing the Internet.] On both counts this should not be the issue. I am connected, and my firewall is turned off.

My Ancestry username: k_nemaric... I do not have access to any log/on/out options at this time because they don't show if I am offline. I never log on and off when I'm done. I just quit the program. (And yes, I have already tried File>Go Online)

I've had an Ancestry subscription for the last 10 years. I realize there is a difference between registration and activation. In my case I was unable to register FTM and had to use a back-door method to bypass the process. I mentioned it because I thought perhaps that somehow had a bearing on the current problem.

Re: Internet Connection Not Available

Posted: 29 Sep 2011 9:25PM GMT
Classification: Query
k,

Is this a new problem for you?

Did you check to see if FTMM was "online" in the preference screen?

Russ

Re: Internet Connection Not Available

Posted: 29 Sep 2011 9:48PM GMT
Classification: Query
This is a new problem for me.

Under FTM>Preferences there is nothing related to being online. However, under File, there is a selection Go Online. Choosing this does not have any effect other than a refresh of the Web Dashboard that continues to indicate No Internet Connection.

I've restarted my computer. I wonder if the next step is to re-install FTMM.

Kathy

Re: Internet Connection Not Available

Posted: 29 Sep 2011 10:10PM GMT
Classification: Query
Kathy,

Is it possible that the problem started with Lion?

Russ

Re: Internet Connection Not Available

Posted: 29 Sep 2011 10:46PM GMT
Classification: Query
Can you articulate the "back-door"? Without a step by step rendition of exactly what you did, ie the "back-door", it's difficult to troubleshoot. I would guess the problem is related, you should have never had to use a "back door".

Did you follow the recommended sequence when you first installed FTMM? Install it, fire it up and go to "Activate Ancestry Subscription"?

>>I've never had any issues of this type with FTM<<.

Did you import any FTM files (if so what version were these created in?) and run them prior to activating your ACOM subscription?

If you've imported FTM files and converted them to FTMM, something is probably corrupted, this doesn't always present itself immediately.

The first thing I would do is:

Quit all applications, and disconnect from the internet. Then run Mac disk utility to verify and repair permissions. Then reboot. This may fix it, it may not.

The second thing I would do:

Move (copy) your FTMM files to another drive (like a flash, time machine), de-install (use the de-installer on the disc) the program and trash all associated files, re-install and follow the sequence, install program, fire up, activate Ancestry.

I believe your problem is not Lion OS. I've been running FTMM since is debuted last fall, and upgraded to Lion OS several months ago on one machine and installed FTMM on another Lion straight out of the cage OS machine. I converted Reunion files as well as imported ACOM member tree files to FTMM with no problem. What I haven't done is run PC FTM files, converted or otherwise, or PC anything on my Macs.





Re: Internet Connection Not Available

Posted: 30 Sep 2011 12:01AM GMT
Classification: Query
Perhaps "back door" is not the right term. I followed the instructions from ACOM/FTM to bypass Mac registration, which can be found here: http://bit.ly/r32k8s

Of the 2 methods offered on the page, I followed the steps for Method 2. Since this fix was offered by Ancestry/FTMM, I did not believe that what I was doing would cause any problems. After first installing FTMM, I had spent weeks, on and off, trying to register it. I also use MacFamilyTree so when I got tired of trying to get FTMM to register, I just set it aside to fuss with later, and continued using Ancestry.com directly, or MacFamilyTree, depending on my needs. The registration problem, which was presented as a temporary issue, never went away. I saw others were having the same problem. Then I found the bypass.

I did not import any FTM files. I merely imported one of my Ancestry.com trees. Everything was working smoothly until today. The last time I did anything was to create a new tree within FTMM on 9/5/2011. Today was the first time I've opened FTMM since then.

I am persistent. I'll keep working at this and will take your suggestions. It's a mystery to me at this point.

Thanks,
Kathy

Re: Internet Connection Not Available

Posted: 8 Jan 2012 9:09AM GMT
Classification: Query
I have been an Ancestry member for three years and just renewed my annual subsciption. Under File it days I am on line, however when I go to log on using my Ancestry user name and password it says login failed. When I try to register my Family tree I get the message There was a problem connecting to the registration server. Please check Internet connection and try again. For some reason this post has now gone MAC related issues. I do not have a MAC so this post is now in the wrong thread - just another challenge to this problem - Help

Nerys

Re: Internet Connection Not Available

Posted: 8 Jan 2012 2:17PM GMT
Classification: Query
>>For some reason this post has now gone MAC related issues. I do not have a MAC so this post is now in the wrong thread - just another challenge to this problem - Help<<

You're posting on the *Family Tree Maker software (Mac)* board, when you should be posting on the *Family Tree Maker software* board. http://boards.ancestry.com/topics.software.famtreemaker/mb.a...

The board without (Mac) in the title is for PC versions of the software.

per page

Find a board about a specific topic

  • Visit our other sites:

© 1997-2014 Ancestry.com | Corporate Information | New Privacy | New Terms and Conditions