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FTM 2012 - no people in online tree after upload/syncing my tree

FTM 2012 - no people in online tree after upload/syncing my tree

Posted: 3 Jan 2013 10:46PM GMT
Classification: Query
Using Family Tree Maker 2012, I uploaded/synced my file, it seemed to run successfully, tree says "In-sync" and online & local trees are in-sync" but when I view the new tree either from FTM software or on my trees page, there are NO individuals in the tree and it is completely empty.

Anyone else have any ideas on how to solve this?

Re: FTM 2012 - no people in online tree after upload/syncing my tree

Posted: 6 Jan 2013 5:24AM GMT
Classification: Query
This is the first time I've read about this problem. Something has either gone wrong with FTM or this is user error. At any rate, if you're uploading a "linked" tree from FTM to Ancestry.com, you should not have a "new" tree in FTM, only a new one at Ancestry.com.

Provide us with a little more detail on what you've done--and a link to your tree at Ancestry.com. We'll get this sorted out for you.
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