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Media sync

Media sync

Posted: 26 Jan 2013 1:54PM GMT
Classification: Query
I just noticed that I was missing some of the census images for a family on FTM2012. I sync regularly (almost every day) with Ancestry. I thought maybe I had collected those records before I switched to FTM so I went on Ancestry, brought up the 1860 census for the family, saved two records - one for the husband and one for the wife (1860 doesn't auto-add family members). Then I did a new sync and check for media - no 1860 census image for either!

I checked my sync options and media download is on. Is there something else I need to do? I know I have lots of images being downloaded... even 1860 census.

Another mystery! ;) Lori

Re: Media sync

Posted: 27 Jan 2013 7:12PM GMT
Classification: Query

Re: Media sync

Posted: 28 Jan 2013 3:56PM GMT
Classification: Query
I appreciate your effort but that doesn't do anything at all. Media on FTM2012 has lots of images but not the one I just added. Others are missing as well, but I don't see a pattern as to what's there and what's not - some recent things are there, some aren't, etc. Frankly it's a little hard to tell much about the media. When I right click in the media main area or go to the top menu and ask it to "Find Missing Media" it comes back and says No Media Missing.

I guess if no one else is having this issue I'll report it and see what support can do. Thanks for trying.

Re: Media sync

Posted: 29 Jan 2013 2:06PM GMT
Classification: Query
Unquestionably there are ongoing problems at ACOM with AMTs. Back around 12/18/12 my AMT stopped syncing with FTM 2012 and in fact after several attempts to get FTM2012 to sync with my AMT, corrupted information started appearing in FTM2012. I killed that process before FTM 2012 wrote it back to my AMT. I also unlinked AMT and FTM 2012. I have repeatedly failed when trying to download my AMT into FTM 2012. Of course, after reading a number of posts about ACOM's current tendency to corrupt the data in FTM 2012 and AMT, this failure may be a godsend.

Undoubtedly ACOM would blame my browser, cache, settings, etc. as the culprit of the problem and have me jump through hoops to try to prove their lack of culpability. However, the fact that it now takes in excess of twelve hours to generate a GEDCOM from my AMT whereas a year ago the same task took less than two hours points the finger directly at ACOM. The generation of a GEDCOM is all done on ACOM servers and it is only when you go to download it and import the GEDCOM that a subscriber's system gets involved. The download and import takes 1 1/2-2 hours on my system.

ACOM's lackadaisical attitude in addressing subscribers' issues may be a holdover from the previous management of ACOM or the position of Permira which took over ACOM at the end of December 2012. You would be mistaken to believe that the problem you are having with the media sync is unique to you.

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