Search for content in message boards

sync failed

sync failed

Posted: 2 Feb 2013 6:23PM GMT
Classification: Query
I have not been able to sync my forest for a while. Can someone help me??

I keep getting (the last sync failed. an error occurred while "Mapping Handling". You may want to restart FTM and try again later.

The forest i am trying to sync has 58247 people in it.
FTM2012 software on a vista system.

Re: sync failed

Posted: 2 Feb 2013 11:08PM GMT
Classification: Query
You should contact Ancestry support. there is a little bit of software you can run to capture your errors and send to the support folks.
Also, these user groups are filled with people having sync problems, though not necessarily the same error message you got.
I personally have not been able to sync for the last 2 months. I re-downloaded my database fresh several times, but every time I try to sync, I get an error that says there was a sync error. Can't get past it.
Last contact I had from Ancestry support said to be patient that they are working on the sync issues ...
Barbara

Re: sync failed

Posted: 25 Jun 2013 4:16PM GMT
Classification: Query
I am also having same issue -- Mapping Handling error when attempting to sync with Ancestry from FTM 2012 current updates applied. Have restored several backups and received same issue. Just sent SyncError Reports for several of the restored trees to FTM to see if they are able to diagnose and then lend assistance.

Re: sync failed

Posted: 25 Jun 2013 4:45PM GMT
Classification: Query
You may what to check out https://www.facebook.com/Ancestry.com?hc_location=stream
When ever there appears to be a problem.

You will notice that they were having some server issues on the 24th.
[quote]Unfortunately as many of you may have noticed, we are experiencing some site outages/issues. Rest assured we have our best and brightest looking into it and will have these issues resolved shortly! Thank you for your understanding.[/quote]

Re: sync failed

Posted: 26 Jun 2013 3:30AM GMT
Classification: Query
There is a thread with tips for successful syncing http://boards.ancestry.com/topics.software.famtreemaker/9684...

Barbara
per page

Find a board about a specific topic

  • Visit our other sites:

© 1997-2014 Ancestry.com | Corporate Information | Privacy | Terms and Conditions