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Syncing error

Syncing error

Posted: 14 Feb 2013 12:06AM GMT
Classification: Query
The last couple of times I've tried syncing my online tree to my FTM I get an error and it doesn't update. The Error message reads:

An error occured while synchronizing this tree. You may want to restart FTM and try again later. but if this message recurs, you may need to unlink your trees and either upload a new linked tree from FTM or download a new linked tree from Ancestry.

How do I go about doing that so I don't lose any data or get duplicates. I'm afraid if i unlink my trees I can't download it again.

Any ideas would be awesome!

Re: Syncing error

Posted: 9 Mar 2013 11:53PM GMT
Classification: Query
I just got the same thing and am really frustrated. I am not real computer literate and have no idea what to do from here! Help!

Re: Syncing error

Posted: 11 Mar 2013 3:04AM GMT
Classification: Query
I have had this problem off and on. I currently cannot sync my tree. Even after a full successful re-download of my tree, the next time I try to sync I get that mysterious message. I have to re-download my trees every couple weeks now if I want to use FTM. Even my small trees have started failing.
You should contact Ancestry support and they will give you a list of things to try first. If those are not successful, you will have to re-download your tree. That may or may not allow a successful sync after that. Last time I talked to them, they asked for patience as they are still working on the sync issues.
Don't sit back and wait for it to get fixed. Send them information about your errors so they know that it is still an ongoing issue. They may have you run a Sync Reporter feature, which gathers information about your tree and your computer and the failure.
Barbara

Re: Syncing error

Posted: 5 Apr 2013 8:56PM GMT
Classification: Query
I've noticed this problem as well. It appears after I create a book in FTM. Once I create a book, I get a sync error.
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