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Unable to sync Family Tree Maker

Unable to sync Family Tree Maker

Posted: 17 Feb 2013 6:10PM GMT
Classification: Query
Again unable to sync. Tried restarting FTM, and waited several hours to no avail. And this didn't even involve a lot of changes. Problem seems to be at ancestry side but I could be wrong.

Re: Unable to sync Family Tree Maker

Posted: 17 Feb 2013 6:25PM GMT
Classification: Query
I've had this happen several times and after re-downloading my tree the last time I started a "new rule". I only work on "one side" before syncing - by which I mean, I never add data to both Ancestry Tree and FTM before I sync. If I want to add something to Ancestry, I always check to make sure I've synced any changes I have made in FTM before adding. Seems like when I have the two arrows on FTM showing both sides need synched is when I get into problems. Since I've started doing that it seems to work. Maybe just been lucky. I sure don't mind unlinking and downloading again but it does mess up two things when I do. I have to re-fix birth order - which is a pain and any media file I have marked private in FTM is gone in the new tree. That's a pain because I tend to like to store stuff that I don't want seen by anyone - such as copyrighted files.

Re: Unable to sync Family Tree Maker

Posted: 17 Feb 2013 6:43PM GMT
Classification: Query
I have been only making changes at Ancestry. This time I may have made a notation in FTM, but pretty sure I synced it after. Even when I have no changes in FTM, it shows the up/down arrow symbol when I open a tree. This is at least the fourth time since October that I have had a failure and it's getting annoying. Will probably have to download the Ancestry tree yet again.

Re: Unable to sync Family Tree Maker

Posted: 18 Feb 2013 6:49PM GMT
Classification: Query
Sounds like this is an ongoing problem.... I am unable to sync my tree and leary on what to do. Love the program for the reports etc but not sure if I want to keep using it.
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