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Grey Botton for "TreeSync Access Via Ancestry" NOT working

Grey Botton for "TreeSync Access Via Ancestry" NOT working

Posted: 1 May 2013 9:39PM GMT
Classification: Query
FYI ACOM support folks

When I go to the "PLAN" window, when my tree needs syncing with ACOM, there is always a grey button there to click on, to start the syncing process.

Now that grey button is there with NO text on it and it function does not work when clicked on. For further location, this grey button is located to the right of the phrase "TreeSync Access Via Ancestry".

The sync button with the up/down arrows (on the top right grey bar) works fine to sync. Just NOT the grey button on the PLAN page.

Thank you

Greg Gates from Oregon

Re: Grey Botton for "TreeSync Access Via Ancestry" NOT working

Posted: 1 May 2013 9:49PM GMT
Classification: Query
Sometimes mine is also greyed out, but the little green button at the top right (up and down arrows) always is available for sync-ing.

Re: Grey Botton for "TreeSync Access Via Ancestry" NOT working

Posted: 1 May 2013 9:52PM GMT
Classification: Query
Same thing I guess. NOT a big deal since the other button works, but thought the ACOM folks might like to know about it.

Re: Grey Botton for "TreeSync Access Via Ancestry" NOT working

Posted: 1 May 2013 10:05PM GMT
Classification: Query
If you want to report as a problem, you need to contact Support.


Quote from the Board Information:

This board is for peer-to-peer support (meaning you will not get technical support from
the manufacturer) concerning usage of the genealogical software Family Tree Maker.

Re: Grey Botton for "TreeSync Access Via Ancestry" NOT working

Posted: 1 May 2013 10:45PM GMT
Classification: Query
I know the ACOM folks watch the board to radar problems. That's all. By the way it is fixed.

Re: Grey Botton for "TreeSync Access Via Ancestry" NOT working

Posted: 1 May 2013 10:47PM GMT
Classification: Query
It does not stay fixed - it comes and goes.

If you want FTM to pay attention, submit to Tech Support.
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