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Family Tree Maker 2010 has encountered a problem

Family Tree Maker 2010 has encountered a problem

Posted: 8 May 2013 5:46PM GMT
Classification: Query
I installed Norton antivirus 360 on my computer yesterday. Today I'm getting the error message "Family Tree Maker 2010 has encountered a problem and needs to close." What should I do? Thank you.

Re: Family Tree Maker 2010 has encountered a problem

Posted: 8 May 2013 6:12PM GMT
Classification: Query
I use Norton 360 with no problems.

What was the machine doing and/or what screen were you on when this happened?

Since that time, have you exited the program (na if it did close when you got that message), rebooted your machine, re-opened FTM, and compacted your file?

Re: Family Tree Maker 2010 has encountered a problem

Posted: 8 May 2013 7:09PM GMT
Classification: Query
Thank you for reminding me to shut down and reboot. It now seems to be working fine.

Re: Family Tree Maker 2010 has encountered a problem

Posted: 8 May 2013 7:39PM GMT
Classification: Query
if restarting doesnt work next time try doing an uninstall and reinstall
http://ancestry.custhelp.com/app/answers/detail/a_id/4848/kw...

Re: Family Tree Maker 2010 has encountered a problem

Posted: 9 May 2013 2:22AM GMT
Classification: Query
Glad it is working for you now.

Another valid reminder, IMHO, is to shut down FTM before installing anything else on your computer.

Re: Family Tree Maker 2010 has encountered a problem

Posted: 12 May 2013 1:35AM GMT
Classification: Query
Thanks!
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