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Can't link Ancestry Tree to FTM...

Can't link Ancestry Tree to FTM...

Posted: 17 Aug 2013 4:44PM GMT
Classification: Query
Edited: 17 Aug 2013 4:45PM GMT
Hello,

Due to an error in my FTM tree, I recently unlinked my ancestry.com tree and my FTM tree.

I am trying to create a new link between my existing ancestry.com tree and a new tree in FTM. I followed the instructions to download the tree from ancestry.com. The software reports an error and to contact ancestry.com

Any suggestions?

Re: Can't link Ancestry Tree to FTM...

Posted: 17 Aug 2013 5:41PM GMT
Classification: Query
What is the specific error message?

Give us some detail about your system - operating system (Windows or Mac), version, set up.

With a little more information we may be able to assist.

Re: Can't link Ancestry Tree to FTM...

Posted: 17 Aug 2013 10:25PM GMT
Classification: Query
I think the problem was due to my trying to create a new link before the ancestry.com servers finished processing the removal of the old link.

I tried again 5 hours later and everything went smoothly.

Thanks!
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