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FTM 2014 - Installing?

Replies: 9

FTM 2014 - Installing?

Posted: 30 Sep 2013 4:31PM GMT
Classification: Query
I purchased the FTM 2014 Program CD from Ancestry.com and cannot get it to install. When I put the CD in the drive, nothing happens - I open Computer and I get an hour glass rotating and that is it. I left it for 30 minutes and it never opened the CD, the hourglass just kept rotating. I tried it on 2 different computers and got the same action.

What is the problem in installing this program? I am running Win7 64bit and have no other problems with CD on either of the computers - put the CD in and they opens right away.

Anyone else have this issue and can provide a solution? I'm really looking at returning it to Ancestry and get a refund, but wanted to try here first.

Thanks for any insights!
Charlie
SubjectAuthorDate Posted
charliechapma... 30 Sep 2013 10:31PM GMT 
lkmoreno 6 Oct 2013 1:46AM GMT 
charliechapma... 12 Oct 2013 8:48PM GMT 
jamclo 6 Oct 2013 2:02AM GMT 
charliechapma... 6 Oct 2013 3:44AM GMT 
charliechapma... 12 Oct 2013 8:50PM GMT 
David Abernat... 13 Oct 2013 4:34PM GMT 
paulp575 13 Oct 2013 4:38PM GMT 
charliechapma... 13 Oct 2013 6:24PM GMT 
charliechapma... 13 Oct 2013 6:20PM GMT 
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