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Synchronize Errors-->FTM to Ancestry.com

Replies: 9

Synchronize Errors-->FTM to Ancestry.com

Posted: 9 Nov 2012 1:18PM GMT
Classification: Query
I'm using FTM12 with latest updates on W7 machine with 8 Meg memory. Trying to synch a large FTM file to Ancestry gives error msg w/o any indication as to the error or suggestions on how to fix.
First level help desk is no help; they suggest about everything (Firewall problem, upload while in safe mode, upload w/o media, etc) but problem still happens.
Help desk won't let me talk to developers, instead tell me to upload ftmb file into a Dropbox-like cloud storage area, send them an E-mail describing the problem and they will download and try to help.

This was 3 weeks ago and they haven't even downloaded the ftmb file from the cloud storage.

Any thoughts would be appreciated.
SubjectAuthorDate Posted
Dldelong 9 Nov 2012 8:18PM GMT 
Barbara Taylo... 10 Nov 2012 3:11AM GMT 
cmagha 17 Nov 2012 1:05AM GMT 
Barbara Taylo... 17 Nov 2012 1:19AM GMT 
Dldelong 17 Nov 2012 10:18PM GMT 
tulrose 18 Nov 2012 12:10AM GMT 
Dldelong 18 Nov 2012 11:45AM GMT 
david_c_mitch... 18 Nov 2012 3:26PM GMT 
tulrose 18 Nov 2012 3:55PM GMT 
Dldelong 18 Nov 2012 4:34PM GMT 
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