I installed the first copy of FTM 2012 on my laptop (Windows 7) without incident. I was able to login to my ancestry.ca account (created months ago) and everything synchronizes fine. I then installed a second copy on my desktop (Windows XP). Also installed ok. I registered this copy as well as the first one.
When I tried to synch the second version on the desktop I was unable to do so. I don't recall the error message but I think there were some problems with the ancestry web site at the time. Now when I link my ancestry.ca account with the second copy on the desktop it appears on the Getting Started Page with the following information:
Under Status it states, "Linked to a tree in FTM". Under action it states, "No action available". When I put my mouse over the red circle with the line through it it states, "Unlink this tree from Family Tree Maker".
I can't recall what happened when I installed the first one at this point during the process but I appear to be stalled. If I try to import the file the software interprets it as a new tree and won't synch with the one I've already created (even if the name is the same - I just get a second tree).
Does anyone have any suggestions of how I might fix this? Thanks.