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Second Install FTM 2012 error msg: No action available

Replies: 15

Second Install FTM 2012 error msg: No action available

Posted: 21 Jan 2013 4:22PM GMT
Classification: Query
Edited: 21 Jan 2013 4:23PM GMT
Hi all,

I installed the first copy of FTM 2012 on my laptop (Windows 7) without incident. I was able to login to my account (created months ago) and everything synchronizes fine. I then installed a second copy on my desktop (Windows XP). Also installed ok. I registered this copy as well as the first one.

When I tried to synch the second version on the desktop I was unable to do so. I don't recall the error message but I think there were some problems with the ancestry web site at the time. Now when I link my account with the second copy on the desktop it appears on the Getting Started Page with the following information:

Under Status it states, "Linked to a tree in FTM". Under action it states, "No action available". When I put my mouse over the red circle with the line through it it states, "Unlink this tree from Family Tree Maker".

I can't recall what happened when I installed the first one at this point during the process but I appear to be stalled. If I try to import the file the software interprets it as a new tree and won't synch with the one I've already created (even if the name is the same - I just get a second tree).

Does anyone have any suggestions of how I might fix this? Thanks.

SubjectAuthorDate Posted
Laura O'Grady 21 Jan 2013 11:22PM GMT 
tulrose 22 Jan 2013 12:03AM GMT 
Laura O'Grady 22 Jan 2013 12:37AM GMT 
Laura O'Grady 23 Jan 2013 10:37PM GMT 
tulrose 24 Jan 2013 12:04AM GMT 
johndd189 22 Jan 2013 12:04AM GMT 
Laura O'Grady 22 Jan 2013 12:38AM GMT 
tulrose 22 Jan 2013 2:18AM GMT 
rpb969 30 Jan 2013 3:23AM GMT 
jason_brindel... 13 Jul 2013 8:10PM GMT 
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