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Blank pages in exported PDF files

Replies: 6

Blank pages in exported PDF files

Posted: 4 Feb 2013 3:54PM GMT
Classification: Query
In exported PDF files at least one blank page follows every page with content. This occurs with the software environments below. The problem occurs in charts that have at least two pages, but not in a relationship chart or in reports, ie. only in the cases where FTM uses an installed Windows printer driver to assist in creating PDF files. The problem does not occur for the types of publication where FTM uses its internal PDF driver to export PDF files.

My simple test case is a tree with only one home name and enough children defined to force a chart to have at least two pages.

The problem occurs with any of the printer drivers installed on my systems and defined as the default printer. (HP printer driver / MS Send to OneNote / MS XPS). With these drivers it is of course necessary to set the FTM PDF Driver to ‘none’ in order to export a PDF file. But if any of these printer drivers is nominated as the FTM PDF Driver the output is correct, ie. no blank pages are printed on the printer, sent to OneNote or inserted in an XPS file.

I’ve had a lengthy dialogue with Ancestry.com support, but they have not replicated or confirmed the problem. They finally recommended installing a 3rd party PDF Printer Driver and nominating this as the Printer Driver in FTM. I have tested several such drivers and they all work successfully: no incorrect blank pages are produced.

Ancestry.com support recommended PrimoPDF. But ironically I found this currently has a long-standing basic fault! This is confirmed by other users, eg. see: http://download.cnet.com/PrimoPDF/9241-18497_4-11457701-137....

Software environments
---------------------------
FTM 2012 installed from CD. Product Code: 049040F00
Version 21.0.0.388, or updated online to Version 21.0.0.723
Windows 7 Home Premium. Version 6.1.7601. SP1. Build 7601, or XP Home Version 5.1.2600 SP3 Build 2600. Clean installation, no MS updates applied.
SubjectAuthorDate Posted
johnwestmorel... 4 Feb 2013 10:54PM GMT 
johndd189 6 Feb 2013 4:47AM GMT 
johnwestmorel... 6 Feb 2013 10:36AM GMT 
VIRBLAKE 6 Feb 2013 2:30PM GMT 
VIRBLAKE 6 Feb 2013 2:41PM GMT 
johnwestmorel... 6 Feb 2013 10:56PM GMT 
VIRBLAKE 7 Feb 2013 12:59AM GMT 
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