I, too, have been having a terrible time with FTM. When my old Mac gave out last September, I got a brand new iMac and thought it was a good time time get FTM. I got it for the automatic sync feature but that has proved to be a problem. During the last 4 months, the FTM and tree on ancestry.com have spontaneously 'unlinked' 14 times. There is no way to re-link, so according to instructions from support, I had to download from ancestry.com into FTM. Doing this 15 times has been very time-consuming and frustrating. And, often if the two are still linked, during the syc process multiple people or media are added (like 15-20 copies of 1 picture!!!). Very time consuming to edit and fix. I have not been impressed at all with this program.