It only happens when I use FTM 2012 and do web search and go to any persons tree. Doesn't do it on other records. Last week I called and they tried the link and it didn't do it on their computer. Just called 3 different times today and they sent me e-mails. Check Java, check dashboard, do clean boot, tried it all. I am happy to see someone else besides me has the problem. They say they haven't had anyone else call about this problem. I also restored my computer back 2 weeks to see if it was something I down loaded. Didn't help.