Here is a photo of the cert. my Uncle went to Albany with. As I stated before, He has paid for it more than once and has received nothing. It is about a 1600 mile drive, so I doubt that he will be going again anytime soon. He would just like to get one of the copies that he has paid for. As you can see in the photo, the cert. number is clearly visible. We are not talking astro-physics here. I guess, as you suggested, the next move might be to contact Schenectady directly. This may solve our problem, but still does not relieve NY State of their duty to provide copies that have been paid for.