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Sync impossible between FTM and Ancestry on Mac

Replies: 37

Re: Sync impossible between FTM and Ancestry on Mac

Posted: 8 Feb 2013 1:32AM GMT
Classification: Query
I was in contact with Ancestry support throughout with these problems. I sent them screen shots of the multiple additions and error messages so that they had a full and complete picture of what was going on. 600 plus duplicated persons one day, all removed, and they were back the next day!!
Ancestry thanked me for the information and fullness of the report. I had exhausted all of their suggestions and proved the case. They informed me they had passed it to their developing team or technical people for further investigation. That was over a month ago and no response since!!
Frankly FTM was a complete waste of time. I this were a high street 'tangible' product, I would be demanding a refund.
SubjectAuthorDate Posted
Hildaw11 8 Feb 2013 8:32AM GMT 
lakena761 20 Feb 2013 6:44AM GMT 
Tim McBride 21 Feb 2013 5:04AM GMT 
rot8tor 24 Feb 2013 12:19AM GMT 
Hildaw11 24 Feb 2013 9:24AM GMT 
dixieau 26 Feb 2013 7:41AM GMT 
Hildaw11 26 Feb 2013 6:49PM GMT 
dixieau 26 Feb 2013 9:21PM GMT 
Hildaw11 26 Feb 2013 9:30PM GMT 
Norinuccia 28 Feb 2013 12:06AM GMT 
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