My problem is related. I've been viewing ancestry matches since Sept with no problem. But for the last week or two, when I try to look at a new match, I'm able to look at the list of locations, the list of surnames, and the tree. But often when I click on a person's name, the page just refreshes rather than taking me to the comparison page and from there into the person's profile page. Other times it links as it should.
I've tried it through the list and through the tree. I've used Firefox and Explorer. I've cleared my history. I've updated Java as suggested. Yet this erratic problem persists. Very frustrating - what good is a name without dates, locations, etc.
I've yet to hear back from ancestry customer support, and I'd appreciate any help.