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Unable to login through FTM 2011

Replies: 61

Re: Unable to login

Posted: 28 Sep 2011 9:45AM GMT
Classification: Query
Well, I just received this response from Ancestry in light of my problem report. To say the least, it is disappointing. I'm going to hope that this will really be resolved by the phone calls from Julie. Thank you, Julie.
Needless to say, I'll respond negatively.

"Dear Arlene,
Thank you for your email.
This is a common issue we see, and it is 99% of the time due to the wrong time and date on your machine. If you could please consult the following article, and follow the steps, it should fix your issue:
Answer Title: Authentication with Server Failed
Answer Link: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduse...
Best regards,
Jordan
Member Solutions
Ancestry.com
SubjectAuthorDate Posted
ArleneGuen1 28 Sep 2011 3:45PM GMT 
AGHatchett3rd 28 Sep 2011 4:05PM GMT 
bskliarward 28 Sep 2011 6:00PM GMT 
edward_c_scot... 28 Sep 2011 6:13PM GMT 
bskliarward 28 Sep 2011 6:22PM GMT 
edward_c_scot... 28 Sep 2011 6:25PM GMT 
ArleneGuen1 28 Sep 2011 6:28PM GMT 
jbennettcolem... 28 Sep 2011 11:15PM GMT 
edward_c_scot... 29 Sep 2011 2:01PM GMT 
jbennettcolem... 29 Sep 2011 2:10PM GMT 
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