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Problem with FTM 2012 in Windows 8

Replies: 21

Re: Problem with FTM 2012 in Windows 8

Posted: 10 Dec 2012 10:23PM GMT
Classification: Query
Arlene, Here's the last reply I got and this worked:

Thank you for contacting Ancestry.com regarding the web search feature of Family Tree Maker.

Thank-you for your reply. At this point all we can suggest further would be for you to remove the user configuration file within Windows and then try again. The link below provides information to assist you in doing this:

Answer Link: Family Tree Maker error message or stopped working - http://ancestry.custhelp.com/app/answers/detail/a_id/5029

Arlene, I asked them if this would cause me to have to re-upload my tree or would it still be linked to my tree online. They assured me it would not change the link. Well, they were wrong. I had to delete my tree online and re-upload it and then invite all my Guests to accept the invitation again. But, the web search feature is working correctly now. Good luck.
SubjectAuthorDate Posted
CaGaPeach 11 Dec 2012 5:23AM GMT 
Russ Worthing... 11 Dec 2012 1:34AM GMT 
CaGaPeach 11 Dec 2012 5:29AM GMT 
ArleneGuen1 11 Dec 2012 12:48PM GMT 
ArleneGuen1 11 Dec 2012 6:45PM GMT 
jeffjahn 12 Dec 2012 5:50PM GMT 
DavidNewton31 14 Dec 2012 5:24PM GMT 
sturdy2 31 Dec 2012 4:56PM GMT 
colleenmsande... 12 Jan 2013 5:59PM GMT 
TracyCurrier1... 9 May 2013 2:21AM GMT 
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