Hi Margo
I had exactly the same problem twice. The first time I solved it by deleting my "Sarah" as I hadn't added any other data for her and that was easiest. When I re-entered her, all went well. The second time I didn't want to delete either the parents or the child because a lot of data was also associated with each person so I created a new set of "parents" made them the preferred parents, and then my phantom parents disappeared. I then deleted the "fake, preferred, parents". I hope this helps, Colleen