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Unable to login through FTM 2011

Replies: 61

Re: Unable to login FTM 2010

Posted: 29 Sep 2011 5:46PM GMT
Classification: Query
As Arlene has stated, this has NOTHING to do with our anti-virus, browser, etc. Our FTM 2010 is NOT corrupted. When the "experts" at the help desk at FTM signed in with my ancestry account and tried to log into FTM 2010 they experienced the same problem - LOG IN FAILED.

This is something that needs to be fixed at the development end. Last November, when it happened, it took about 2 weeks but it was fixed. I was finally able to do everything normally in my FTM 2010 using my ancestry.com account after they changed something in their codes. This past week, for no reason, the same exact thing happened again - and I assume that it will (slowly) be fixed this time as well.

Julie
SubjectAuthorDate Posted
jbennettcolem... 29 Sep 2011 11:46PM GMT 
MinnesotaMaso... 30 Sep 2011 2:11AM GMT 
edward_c_scot... 30 Sep 2011 4:54PM GMT 
ArleneGuen1 30 Sep 2011 10:56PM GMT 
jbennettcolem... 1 Oct 2011 12:05AM GMT 
ArleneGuen1 1 Oct 2011 12:10AM GMT 
sharie60 2 Oct 2011 2:58PM GMT 
edward_c_scot... 2 Oct 2011 3:14PM GMT 
bskliarward 2 Oct 2011 8:10PM GMT 
edward_c_scot... 2 Oct 2011 8:31PM GMT 
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