Search for content in message boards

Please make Personal Member Trees Downloadable

Replies: 9

Please make Personal Member Trees Downloadable

Posted: 29 Dec 2006 10:12AM GMT
Classification: Query
Ancestry.com has created a "new and improved" family tree service that allows you to start building a family tree directly on Ancestry.com. Apparently, it's replacing the "Online Family Tree" that is still around (if you've already created one; you can't create a new one) and which allowed you to download your information to your computer.

The "new and improved" Personal Member Tree does not allow this and also does not tell you anywhere that you won't be able to do so.

Those of us who volunteer to help other users in various software program boards are being inundated with complaints about THOSE programs (e.g., FTM) because they aren't "syncing" with Ancestry's Personal Member Trees.

What we're having to explain again and again (because it's not obvious on Ancestry) is that data entered into PMTs are not recoverable, exportable to GEDCOM, nor are they downloadable.

This is just plain BAD service a) not to support something so obvious and b) not to warn users about it.

So PLEASE make it a priority to allow Ancestry.com users the ability to download their data in GEDCOM format; in the interim, at LEAST edit your help file on PMTs so that it includes a warning that this data is not currently downloadable:

http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduse...

Thanks.
SubjectAuthorDate Posted
Jillaine Smit... 29 Dec 2006 5:12PM GMT 
Jean Werner 30 Dec 2006 3:51AM GMT 
martincleaver 7 Jan 2008 8:44PM GMT 
kjclark1963 7 Jan 2008 11:08PM GMT 
martincleaver 7 Jan 2008 11:17PM GMT 
kjclark1963 7 Jan 2008 11:10PM GMT 
DSWard40 22 Jul 2012 8:23PM GMT 
ginglish1 23 Jul 2012 12:56AM GMT 
DSWard40 23 Jul 2012 1:17PM GMT 
DSWard40 23 Jul 2012 8:27PM GMT 
per page

Find a board about a specific topic

  • Visit our other sites:

© 1997-2014 Ancestry.com | Corporate Information | New Privacy | Terms and Conditions