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Slow, So Slow, So VERY Slooow.......

Replies: 228

Re: Slow, So Slow, So VERY Slooow.......

Posted: 21 Oct 2011 5:25AM GMT
Classification: Query
Hello Martin

I'm also experiencing problems with the site. This has been over a week for me. What has made me cross is when I reported the problem, I was made to feel the problem was mine., I went through all the checks they recommended, then had the telephone line checked - then my service provider ran some checks, finally I called in a local IT company only to be told everything of mine checked out fine. I telephoned the Ancestry Technical Team only to be told they were aware of several problems and were looking to putting it right soon., They could not say when - I was very annoyed, if they know they have a problem, wby do they not post a message on their home page to that effect, This would save hours of frustration and costs (it cost me £50 to get someone round) I am on pension and not au fait with a lot of computer jargon but with patience can usually find my way round things, but because Ancestry kind of put the onus on me and I was not made aware of any problems at their end - then I got somebody in to help me., It is possible for them to post a message - they do it all the time when they are going to do routine maintenance.
I did manage to get two weeks extra added to my membership.

SubjectAuthorDate Posted
simon14737 28 Oct 2011 6:24PM GMT 
Slayne53 23 Oct 2011 7:26PM GMT 
bestpete 24 Oct 2011 4:04PM GMT 
bradwiggleswo... 24 Oct 2011 9:14PM GMT 
bradwiggleswo... 24 Oct 2011 9:49PM GMT 
BasshamA 16 Jan 2013 5:47PM GMT 
tripthrutime 16 Jan 2013 8:03PM GMT 
D.R. "Doc" Yo... 16 Dec 2013 9:17PM GMT 
catscrap1 23 Feb 2013 11:59PM GMT 
bradwiggleswo... 21 Oct 2011 11:25AM GMT 
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