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Wish List - a little respect

Replies: 2

Wish List - a little respect

Posted: 27 Sep 2013 6:22PM GMT
Classification: Query
All sites have issues - that is part of dealing with the online experience.

I have to object to the treatment by "support" when we report issues/problems or ask a question.

The standard reply is an insult. No matter how thoroughly we document the problem, we get the standard reply telling us to clear our cache and delete our cookies. We are also repeatedly told that we are the only person who has ever reported a problem and there have been no issues with the site. This comment, following admissions and apologies for problems by VPs and Product Managers on your own message boards, Facebook and the Support Community page, is an insult to our intelligence.

If you expect us to continue to pay the subscription fees, give us just a little respect.

Oh - and BTW - the standard gobbledook response from "support" is a mishmash of font sizes, even within a single sentence. If you are going to feed us garbage, at least put it in a pretty package!

Edit - now the SIXTH try to post this message.....
Attachments:
SubjectAuthorDate Posted
BurgessDonnel... 28 Sep 2013 12:22AM GMT 
meekernj 28 Sep 2013 12:44AM GMT 
BurgessDonnel... 28 Sep 2013 12:47AM GMT 
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