I got a message asking me to install a new version of the viewer after upgrading to IE8. I didn't do so immediately and then found I couldn't print or save. I tried to install the new version but it said I had to uninstall the old one first. The uninstall failed and now I cannot install the viewer or print or save ancestry document images from ANY web browser. This kind of defeats the object of having a subscription... I am a tad annoyed and would welcome any advice. Incidentally I also cannot print ordinary ancestry webpages (not document images) from Firefox as they all have a blank part in the middle (on the print, not on the screen). This only happens with Ancestry pages, not any other webpages nor any other prints. I can print them from IE, but am not using IE regularly right now as it keeps crashing. I have Windows Vista. Aaaaaaaaaaaagggghhhhh!!