Enhanced Viewer Save doesn't work on my Vista in IE7 or IE8
Replies: 26
Re: Enhanced Viewer Save doesn't work on my Vista in IE7 or IE8
 Newsham57
(View posts)
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Posted: 6 Jul 2009 8:59AM GMT |
Classification: Query
I received this reply from Ancestry Technical Support:
"At this time Internet Explorer 8 is not supported. Since it is a new product, we have not been able to fully test it with Ancestry.com yet. We have found that Internet Explorer 8 works better when running in compatibility mode. To run in compatibility mode, click on the compatibility icon located next to the web address bar. This icon looks like a piece of paper torn in half. For printing issues, you can try turning off Protected Mode in IE8. Click Tools> Internet Options> Security> Trusted Sites> Then UNCHECK the Enable Protected Mode option. If this does not resolve your issue, we recommend that you go back to using Internet Explorer 7 or Firefox 3."
None of these suggestions work - just glad I have access to another machine with Internet Explorer 7 and Windows XP !
"At this time Internet Explorer 8 is not supported. Since it is a new product, we have not been able to fully test it with Ancestry.com yet. We have found that Internet Explorer 8 works better when running in compatibility mode. To run in compatibility mode, click on the compatibility icon located next to the web address bar. This icon looks like a piece of paper torn in half. For printing issues, you can try turning off Protected Mode in IE8. Click Tools> Internet Options> Security> Trusted Sites> Then UNCHECK the Enable Protected Mode option. If this does not resolve your issue, we recommend that you go back to using Internet Explorer 7 or Firefox 3."
None of these suggestions work - just glad I have access to another machine with Internet Explorer 7 and Windows XP !