I almost NEVER EVER use the 'Exact' box. Learned the hard way. Reason. Because almost all records have something wrong on them. Try typing in the information again, and not checking the 'exact' box.

I generally only use the "exact' box when I am searching under a mis-spelled name. i.e., for my Gentry family, it is often spelled Gentery, so I may check 'exact' for that spelling. I've been updating/annotating about 4,000 Gentry records, and this is one way I find the mis-spelled ones.