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Site Problems with Homepage Search Box and MyCanvas

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Site Problems with Homepage Search Box and MyCanvas

fhsleuth  (View posts) Posted: 26 Jun 2009 11:12PM GMT
Classification: Query
The homepage search box mostly does not perform a search, but indicates "done" with no results provided. This has been ongoing for at least a couple of weeks. I have to click on "search" in the navi bar at top of screen to find an alternate method of searching.

MyCanvas was malfunctioning on 24 June 2009. I attempted to print an excerpt from a newspage from Ancestry.com in a custom format. After I completed the document as I wanted it and printed it, I was unable to save it. I kept getting a login box which ignored my attempts to login by any method. However, when I used the browser backup arrow I was returned to the home page for MyCanvas and I was obviously logged in. I sent a feedback message to Ancestry, but I have not heard from Ancestry.com about this problem. Consequently I have lost the document that I had worked so hard to prepare. I did save the browser info if that will help you retrieve my work. Please advise of your solutions.

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