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Ancestry signing me out on iPad

Replies: 6

Re: Ancestry signing me out on iPad

Posted: 7 Oct 2012 8:19PM GMT
Classification: Query
I mostly use my iMac, system OSX 10.7.5 with the latest version of Safari. I contacted Ancestry at least 2 or 3 months ago to ask what was going on. The tech told me that it was a Safari problem and that I needed to trash the cache and it wouldn't be a problem. Well, I've done that several times, I've erased my "history", I tried using FireFox instead of Safari...nope...I still get logged out on a very regular basis. Some nights every time I do a search, I have to sign in...every time. I will even completely shut down my computer, restart and try again....same thing. Other days/nights I can get through almost all my searches without a problem. Tonight has been one of the bad times...I do more signing in than researching. HELP US ANCESTRY.COM!!! I have the iPhone app, but that's too difficult to use for actual researching...just to check on info.
SubjectAuthorDate Posted
suemod 14 May 2012 11:24AM GMT 
ChrisBenson13 18 May 2012 3:40AM GMT 
twotzus 18 May 2012 4:52AM GMT 
suemod 18 May 2012 12:53PM GMT 
JackieAriel 6 Oct 2012 2:57AM GMT 
Sweetcheex76 6 Oct 2012 7:01PM GMT 
Judy Ackerman 8 Oct 2012 2:19AM GMT 
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