Becky -

Just a guess here, but it looks like the CSS file for the page is not loading completely (or possibly not at all).

One possible way to correct this (and I know regular readers of these boards will recognize this advice and either smile knowingly or groan in dismay) is to clear your browser cache and reload the page.

If you need help in doing so, please contact our support team again - they can walk you through the process.

Regards,

Jim