The two email addresses you provided are no longer on any help page or KB article that I can find on the Ancestry Help link. Do we know for sure that they are still monitored?

The Contact Us link only shows phone numbers! http://c.ancestry.com/Affiliate/Knowledgebase/contact/contac...

Edit
Searching for "support@ancestry.com" does bring up this page about submitting feedback. http://ancestry.custhelp.com/app/answers/detail/a_id/970/kw/...
But searching for ancestrysupport@custhelp.com finds no entry.